AcomData PureDrive 1 TB USB 2.0/eSATA Desktop External Hard Drive PHD10000USE-72 Review

Average Reviews:

(More customer reviews)It's a cool looking quiet drive + it is priced reasonably. Also, while it was working with our Direct TV HD receiver, I was a happy customer. Then, after just 1 month, it died taking all our recorded shows & movies to the zone of "no return". The lights are still on, they even go from red to violet and then blue - yes, very entertaining and pretty ;), but the drive is unrecognizable. I bought a new eSATA cable, I rebooted my HD receiver numerous times, (not suspecting that a drive can possibly fail just after 1 month), I tested it on 2 different computers w XP OS & Vista + I used 2 different types of connections: USB and eSATA, but both computers failed to see the drive.

The worst part about this experience, (besides wasting money, energy & time) is non-existent AcomData's customer support.
Try calling (909) 786-4280. You have to press 1 for a technical support. Then every minute you will be prompted to press 1 again in order to continue to wait for the next agent, otherwise they automatically redirect you to their mailbox. You can't even turn on a speakerphone and do something else while waiting for somebody to show any signs of life at that company, because they want you to act as a monkey by pressing 1 as soon as you hear that their agents are busy helping other customers. Also, 2 times, after I had presses 1 ~ 5-6 times, while waiting for that mysterious customer support, I got disconnected. How more obvious can they be with this system? They could have put *do not disturb* banner on their web page & prerecorded a message, which would say: *we will try to make it very difficult for you to reach us, so hang up right now & thank you for understanding*. Email this company & see how long it will take them to respond, especially if you're requesting RMA number.
Very poor customer support, so you're taking a huge risk by buying any drives from them... If your drive breaks, it will take too much time & energy to get a replacement. I still haven't heard back from them & something tells me that it will take forever to receive a working product from them.
I would wait before buying anything else from this CA based company. I will stand by my 1-star review for now. I understand that sometimes things break, but when your product is under a warranty, I expect to have it replaced in a prompt manner.
If you decide to go forward with this purchase anyway, please back up everything you will be storing on this device.

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1000GB (1TB), 7200RPM, USB 2.0 eSATA External HD. Includes: AcomData 761 pureDrive external hard drive. Slide-on stand USB cable. AC adapter QuickStart Guide. CD (USB 2.0 driver for Win 98SE; Users Guide).

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