Olive Opus 4HD (Black, 2TB). HD music server Review

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(More customer reviews)0 out of 5 stars BEWARE OF OLIVE AND OPUS!
Written November 1, 2010
By Sumie Mishima (Los Angeles, CA) - See all my reviews
I would have loved to written about my wonderful experience I have had owning my Opus and dealing with Olive employees. Unfortunately my Opus and Olive employees have been nothing short of a nightmare.
I purchased the Opus in April 2007 for $3500.00 . I was originally very happy with the Opus. However, the honeymoon with the Opus ended very quickly. I have had numerous problems with the Opus including but not limited to the following:
1. The Opus would stop playing after 30 minutes and just turn off
2. The Opus would skip tracks make a strange noise and would shut off
3. The Opus would not play at all and required constant rebooting which required the recovery CD
4. I was forced to use the recovery CD constantly first just to reboot the Opus then it got to the point where I had to delete all the CD's stored and had to start from scratch. I had to reload all my CD's into the Opus on numerous occasions. As you can imagine this was very time consuming and frustrating
5. The Opus would overheat and shut off
6. The Opus would stop playing and freeze. The only remedy for this was to shut it off and unplug the unit for at least 30 minutes
7. AT this point the Opus is completely dead. I can no longer even reboot the machine because it no longer even turns on.
I am sure you are asking yourself why didn't you call Olive. The problem is I did. I made numerous telephone calls to Olive. Each time I called I was told there is nothing wrong with the Opus and Olive refused to provide me with an RMA number (which is required to repair the Opus). Olive refused to repair the Opus regardless of my complaints. Moreover, the Opus had a two year warranty which Olive refused to honor. To be honest Olive has the ruddiest tech people I have ever run across. Here are a few examples of what I was told by Olive Tech support:
1. The Opus is playing music so there is nothing wrong with the machine
2. You received the recovery CD with the Opus and it is doing its job
3. You clearly do not understand how to work the machine "read the manual"
4 .It is not the Opus it must be your other equipment
5. On several occasions the tech manager informed me he was busy and hung up on me
6. In August I was told" Your warranty is up and we are not obligated to fix your machine and we no longer carry the parts and it cannot be fixed. Why don't you just buy a new Olive 4HD! I could go on however, I think you understand my experience with Olive and the Opus.I urge anyone who is considering purchasing an Olive to go on to the Audio chat rooms. You will find numerous complaints about both the products and the company.
I noticed the Olive 4HD manuals have omitted any information on Audio Performance and technical information on their products including::
Frequency response
Harmonic distortion
Dynamic range
Output level
Channel Separation
Output impedance
I thought this omission was rather strange since every Audio manufacturer provides this information. It is very important information for the consumer. Without the information you are left in the dark as to how the product actually performs. I called Olive on Monday to inquire about the aforementioned information. I spoke with Charles who started reading specs to me. At this point I realized he was merely reading the specs from the Dac in the 4HD. I asked if he was giving me the information for Olive 4HD or merely reading the specs for the Burr Brown Dac (which is only in the 4HD). Charles admitted he was reading the Burr Brown information and further admitted Olive does not have this information
I believe it is essential to have this information before you purchase audio equipment.
I do wonder why Olive has chosen to keep customers in the dark about their Audio Performance. One is left to wonder if Olive expects consumers to purchase their products in blind faith! Perhaps Olive refuses to disseminate this information for a reason. I will leave this query up to potential buyers and Olive media.
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Olive 06HD 2TB Opus Music Server Color-Black.This is for sell: Olive 06HD 2TB Opus Music Server Color-Black. Item in stock and ready to ship ASAP. ITEM BRAND NEW , FACTORY SEALED, UNOPENED. Shipping via USPS Express with USPS Express with Track #.Best-in-breed Digital Analog Converter (DAC)High-resolution DAC featuring TI 192khz/24-bit Burr- Brown PCM1792AUse as outboard DAC (with 24-bit/192kHz up-sampling) for any digital music source State-of-the-art technology platform & high-speed processorFlawless encoding and decoding of lossless audio formatFast management and access to extensive music librariesSupports simultaneous streaming of high quality audio to multiple rooms Hard DriveUltra-quiet 2TB AV hard driveHolds almost 20,000 HD tracks or 6,000 CDs in original qualityCushioned in 8 layers of noise cancelling padding CDRWHigh fidelity TEAC CDRW mechanismImport: Audio CDsBurn: Audio CDs, MP3 CDs, Data CDs Audio ConnectorsAnalog Output: 1x RCA, (24k gold-plated)Digital Output: 1x digital S/P DIFoptical Toslink, 1x digital S/P DIFcoaxial cinch, (24k gold-plated)Digital Input: 1x digital S/P DIF coaxial cinch, (24k gold-plated) Supported Audio FormatsBit rate: 16-bit, 20-bit, 24-bitSampling Frequency: 10kHz up to 200kHzWAV, FLAC, MP3 (128 and 320 kbit/s), AAC (128 kbit/s) NetworkingWireless, 802.11n (54 Mbit/s), Encryption:WEP, WPA, WPA2, 64- and 128-bit1x Wired Gigabit Ethernet Other Ports1 x HDMI (480p, 60Hz)1 x USB 1.1/2.0Infrared Receiver Input Color touch-screen4.3" wide-aspect ratioHigh-resolution (480 x 272 pixels)Touch-screen technology DesignAnodized fine-grade aluminum shellPassive cooling without noisy fanMeasurementsWidth 17.38"Height 2.63"Depth 12.25"Weight 13.2 lbColorSilver or BlackBox also includesUser manual, Remote control with battery, WiFi-antenna, Power cord.

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